Velora - Power. Protection. Poise

The Velora winter jacket is designed to keep you warm and stylish during cold weather. Made from durable outer fabric with a soft inner lining, it provides comfort, insulation, and protection from chilly winds. Its modern and clean design makes it perfect for office wear, travel, winter outings, evening gatherings, and everyday cold-weather use, offering warmth without compromising on style.

At GreyLongg, all purchases are final. We follow a No Return & No Exchange policy.

Exchange is only available in the following cases:

• Wrong item received
  
• Wrong size delivered (different from what you ordered)
  
• Defective or damaged product
  

You must inform us within 48 hours with clear photos/videos.

Unboxing Video Required

A continuous unboxing video (from before opening the package till the end) is mandatory for any exchange claim.

Exchange Conditions

• Product must be unused, unwashed, and in original packaging
  
• Tags and labels must be intact
  
• No stains, perfume smell, or wear marks
  
• Only size mistakes from our side are eligible
  
• Exchange shipping charge: ₹60 (to be paid by customer)
  

How to Request Exchange

Email: info@greylongg.com

Send order ID + issue details + photos/video.

Once approved and shipping charge is paid, we will arrange pickup and send the replacement.

Important

• No cancellations after order is placed
  
• No refunds except for failed/duplicate payments
  
• Refunds (if applicable) take 15–30 working days, and bank details are required
  
• Only one exchange is allowed per order

Prices are inclusive of all taxes
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For consumer complaint write to above address manager-customer support:

Email - support@greylongg.com